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What to Expect


We understand that each person coming to Cross Care for counseling brings a unique background and experience. There is no “one size fits all” approach. With that in mind, we seek to set these expectations for everyone’s interaction with Cross Care:

Prompt communication: Once you contact a counselor, your counselor will promptly be in touch to help answer your questions.

Privacy: Your personal information will be diligently guarded with utmost respect for your confidentiality and privacy.

Availability: Your counselor will be available to communicate over e-mail or the phone to provide consistent care throughout your work with Cross Care.

Individualized content and strategies: Your counselor will work with you to understand how you learn best and work rigorously to provide the best content and materials to assist you towards your goals in counseling that fit within your learning style.

Prayer: Your counselor will pray for you before, during, and after your regular counseling session.